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Billing Information:
Billings are generated on the 20th of every month. Payment is due on the first of the following month. All changes must be made by completing a “Change Enrollment Form” found under the “Current Members” section of this website. Please fax the form to (801) 299-8365.
Any changes, additions, or cancellations must be received on or before the 15th of the month to be reflected on the current month’s billing. If received after this date, changes will not be reflected until the 1st of the following month. Please review the next billing statement to ensure all requested changes have been made.
Open Enrollment:
Open Enrollment consists of the 30 days following the effective date of your group. During this time period, employees may add or cancel their coverage. In addition, any employees who have previously declined coverage may enroll during this time period.
Your Dentist Direct Account Representative will be able to host an open enrollment meeting to provide information regarding plan benefits or coverage, and to answer any questions your employees might have.
Dentist Direct also provides assistance for Spanish-speaking enrollment meetings.
Renewal Information:
Renewals will be sent out no later than 30 days prior to your effective date. A letter that will provide important information regarding the status of you Dentist Direct Dental Plan will accompany your plan renewal.
A copy of your renewal will also be sent to your current producer. To request possible plan changes or savings options, please consult your producer, or call 1-888-MY-MOLAR (1-888-696-6527).
COBRA Administration:
Upon employee termination, the group must notify Dentist Direct to cancel dental coverage for the terminated employee. The former employee then will have 60 days to elect COBRA coverage.
If the terminated employee elects COBRA, the group must submit a Change Enrollment Form to Dentist Direct. The employee will then have their coverage reinstated, effective as of the cancellation date, with no lapse in coverage.
HIPAA Information:
For additional information regarding HIPAA, please visit the following links:
US Department of Health & Human Services
Center for Medicaid Services
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