How do I receive care?
Make and appointment with a Dentist Direct provider and present your card at the time of service. After you receive care, you will be responsible to pay your provider according to the provisions in your policy certificate.
What if my dentist is not on the panel?
Most Dentist Direct plans offer in and out-of-network benefits. However, you pay less when visiting a contracted (in-network) provider. Please carefully consult your policy certificate before making an appointment.
If you are pleased with your current dental provider and would like him/her to be considered for network membership, please complete the information under "Refer a
Provider".
If they meet our credentialing guidelines and are willing to accept our contracted fees, they will be considered for network membership.
Who do I call with a question about a claim?
Claim inquiries call toll-free 866-696-6527.
Where do I (or my dentist) send claims?
Dentist Direct
P.O. Box 5000
Springville, UT 84663-5000
Who do I call to find out if a procedure is covered under my plan?
For eligibility and benefit verification call (866) 696-6527. You may request a pre-estimate that is valid for 30 days.
How do I add employees or dependants to the plan?
Current employees and dependants may enroll in Dentist Direct during the open enrollment period. Dependants may also enroll within 30 days of a qualifying event such as: marriage; divorce or legal separation; birth of a child or adoption of a child; new employment; or death of insured.
How often can I receive routine exams and cleanings under my plan?
Routine exams and cleanings are eligible for coverage twice a year.
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